Our custom orders usually ship within 7-14 business days of your purchase(Custom curtains 7-10 business days; Shipping time 3-5 business days).

You will receive an email with a tracking number to let you know when your order has arrived.

We offer Free Shipping on all curtain orders over $399.

Total time(10-15 business days) =Custom time(7-10 business days) + Shipping time(3-5 business days)

During the holiday season, the delivery time may be extended by 7 business days.

Total time(16-22 business days) =Custom time(10-12 business days) + Shipping time(6-10 business days)

Our custom orders are shipped via DHL.

1. Take pictures of the damaged package.

2. Report the damage or loss to the carrier.

3. Contact us at support@veilcurtain.com and we will help to fix it (if the carrier confirms the loss, will help to retrieve or recreate it).

There are 3 ways to track your order.

2. Click Track My Order in the left footer (below COMPANY) and enter the tracking number from the email notification.

3. If you are unable to track your order by the above method, please email us at support@veilcurtain.com.

For more information on shipping, please refer to the Shipping policy.

1) Determine the Curtain Rod Placement.

(2) Measure for Curtain Width and Length.

(3) Determine the fullness of the curtains.

In this comprehensive guide, we'll walk you through the step-by-step process of measuring curtains, ensuring a flawless fit that will transform your room. Please read the How to Measure Your Curtain page to get a detailed measurement process.

If you have ordered the wrong curtains, please contact us via support@veilcurtain.com to cancel or update your order.

Owing to the featured custom goods, we can only assure you of a change before your order is made or shipped.

If you didn't find that you had ordered the wrong curtains until you received the items or got the tracking info, you may need to keep them.

Custom goods are not able to apply to other clients or our reuse.

We are happy to offer you a 20% discount on your second order if you place it within 30 workdays of receiving your first order.

If you are unable to place an order, please send us the details of the curtains you would like to order, including Product Name, Color, Header style, Size, Lining Type and Quantity, or simply send us a screenshot of the order details. We will send you a PayPal bill based on the details to help you out.

If there is a problem with payment, you can try checking out again, switching to another credit card, or changing your payment method if you still can't pay.

If you need to change the details of your order, such as size, lining, etc., please contact us as soon as possible. You can send us a change request by emailing support@veilcurtain.com and they will assist you.

For price changes, we will refund it to your payment account or send you an invoice. Please note that details can only be changed before the order enters the shipping process. Once the curtains have been shipped, no details can be changed.

Please forgive us for any inconvenience we may cause you.

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